Privacy Policy
Introduction
Welcome to MediQX Healthcare Private Limited ("we", "our", "us"). We are committed to protecting your personal and health-related information and being transparent about how we collect, use, and safeguard it.
As a healthcare platform, we recognize the sensitivity of your data, especially health records and personal identifiers, and treat it with the highest standards of confidentiality and care.
By using our app, you agree to the terms of this Privacy Policy. If you do not agree, you should discontinue use of the app.
Applicability and Scope
This Privacy Policy applies to all users of the MediQX Healthcare Private Limited mobile application and any affiliated services provided through the app, including health assessments, appointment bookings, virtual consultations, fitness monitoring, and medical record management.
This policy is applicable to users across India and is in compliance with the Information Technology Act, 2000, especially Section 43A, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By continuing to use our services, you accept the scope and limitations of this policy and consent to our practices concerning your personal and health-related data.
Information We Collect
Personal Information
Sensitive Personal Data (SPDI)
Service-Specific Data
When you book services like nursing care, physiotherapy, or medical attendants, we collect additional information required to match and deliver those services, including service type, health conditions, timing preferences, and communication logs.
Eligibility and User Account Policy
Access to the MediQX platform is strictly limited to individuals who are legally competent to contract as defined under the Indian Contract Act, 1872.
By creating an account, you agree to:
- Maintain only one individual account
- Provide complete, accurate, and current information
- Update your profile information promptly
- Secure your account credentials
- Notify MediQX of any unauthorized access
- Accept full responsibility for account activity
How We Use Your Information
Primary Uses
- • Service delivery
- • User authentication
- • Health monitoring
- • Customer support
Operational Uses
- • App improvement
- • Notifications
- • Transaction handling
- • Analytics
Legal Obligations
- • Compliance
- • Fraud prevention
- • Public health
- • Legal requirements
Legal Basis for Processing
Consent
Clear and informed consent you provide when creating an account or agreeing to specific data collection.
Contractual Necessity
Processing required to fulfill services you've requested, such as bookings or consultations.
Legal Obligations
Compliance with government mandates, court orders, or law enforcement requests.
Legitimate Interests
Processing non-sensitive data to improve app performance and user experience.
Data Retention and Deletion
Active Account
Retained while you use our services
Inactive Account
Retained for legal compliance period
Secure Disposal
Industry-standard destruction
You can request deletion via the app or by contacting mediqxhealthcare@gmail.com
User Rights and Controls
Access & Correction
View, download, or correct your data
Data Portability
Get your data in machine-readable format
Withdraw Consent
Revoke consent at any time
Object & Restrict
Object to marketing or profiling
Account Deletion
Deactivate or permanently delete
Lodge Complaints
Contact authorities if rights violated
Children's Privacy
MediQX is not intended for children under 18. We do not knowingly collect personal information from children without parental consent.
Parents or guardians who believe we may have collected information from their child without consent can contact us at mediqxhealthcare@gmail.com to request data removal.
Data Security Measures
Technical Safeguards
- Industry-standard encryption
- Multi-factor authentication
- Regular security audits
- Role-based access controls
Organizational Measures
- Employee training programs
- Data minimization practices
- Incident response plan
- Regular policy reviews
Data Breach Notification Policy
Despite our best efforts, no system is completely immune to security incidents. In the event of a data breach, we are committed to acting swiftly and transparently.
If a breach occurs, we will notify you about:
- Nature of the breach
- Types of information affected
- Potential risks
- Steps we're taking
- Recommended actions for you
- Contact information
Data Localization
In compliance with Indian laws, all personal and sensitive health data collected from users within India is stored and processed primarily on servers located within India.
For any cross-border transfers, we ensure:
- Recipient complies with equivalent data protection laws
- Transfers are subject to legally binding agreements
- You are informed and your consent is obtained
Refund and Cancellation Policy
Refund Eligibility
- • Refunds apply to prepaid services cancelled within specified timeframe
- • Completed services are generally non-refundable
- • Requests must be submitted within 7 business days
Refund Process
- • Approved refunds processed within 7-14 business days
- • Refunded via original payment method
- • Third-party fees are non-refundable
Booking Costs and Misuse Prevention
Certain costs are incurred by the company each time a user initiates a booking. Repeated non-genuine booking attempts may lead to cancellation charges.
We monitor for:
- Repeated invalid cancellations
- Manipulative behaviour
- Coordinated interference
- System misuse
Violations may result in account suspension, penalty fees, or legal action under applicable Indian laws.
Disclaimer
This Privacy Policy is intended to inform users of our practices and does not constitute a legal contract. Contents are subject to change based on updates to legal requirements, business practices, or technology.
For legal concerns, users are encouraged to seek independent legal counsel or contact us via the grievance redressal mechanism.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will update the "Last Updated" date and notify you via the app or email if changes are material. Continued use of our app after changes constitutes your acceptance.
Grievance Redressal Mechanism
Contact Us
Reach out to our Grievance Officer with detailed information about your complaint.
Acknowledgment
We will acknowledge receipt within 3 business days with an estimated timeline.
Resolution
We aim to provide a detailed response within 30 days with findings and actions.
Contact Us
If you have any questions, comments, or requests about this Privacy Policy or your data privacy, please get in touch with us:
MediQX Healthcare Private Limited
We are committed to protecting your privacy and welcome your feedback.